Frequently Asked Questions

On arrival, your physiotherapist will guide you to a treatment space where you can tell your story and what’s important to you. A thorough assessment will be conducted, a diagnosis explained and you will work together to formulate a management plan to guide you back to your meaningful goals. This management plan will be a combination of treatment methods, exercise therapy and a home exercise program. You can utilise our rehab gym to complete your program before you head off.

The short answer is no. Anyone can use physiotherapy services.

However, if you do have a doctor’s referral, please bring it on your initial consultation so we can upload it onto your file. This will help us keep the communication channels open, to allow you to achieve your optimal outcome.

No pain, no gain? Not always!

However, it is important to know that some treatment techniques and assessments can cause discomfort. Our physiotherapists will explain the benefits of each method so you understand exactly what is going on. It is also normal to experience some post treatment soreness in some cases, please discuss this with your treating therapist.

Most private health funds cover Physiotherapy. Please check your level of cover to see how much of the fee is rebated. We use HICAPS which allows you to instantly claim on the spot! No need to fill out any forms or make any long phone calls. Make sure you bring along your private health card.

Yes, we do!

For Work Cover: Please bring your approved claim number, GP referral, employer’s full details and case manager’s name and contact details. As long as the claim is approved, there will be no out of pocket expenses.

For Medicare Care Plans: Please bring along your approved GP care plan. Please note that we do not bulk-bill Medicare Care Plans.

For Motor Insurance (covered under ICWA): Please bring your approved claim number, GP referral and case manager’s name and contact details. As long as the claim is approved, there will be no out of pocket expenses.

For DVA: Please make sure you have a GP referral and bring along your DVA gold or white card. There will be no out of pocket expenses.

Yes, we provide physiotherapy services to those who are on a self-managed or plan-managed NDIS plan. Please provide us details of your case manager if applicable.

We want to be able to help as many people as possible and we understand life can get busy. If you need to change an appointment, we kindly ask that you give us at least 24 hours of notice. Anything outside of this may incur a late notice fee of the cost of the appointment . Need to change an appointment? Simply call us or email us.

It depends on which body area the therapist will need to assess and treat. For lower limb injuries, please have on a pair of shorts that you can easily move around in. For neck and shoulder injuries, a singlet will be preferred to expose the area. We have changing facilities available if required.